Cimbali supports customer service with new director role

The world’ largest coffee equipment manufacturer has appointed Keith Stanger to the post of service director.

Cimbali Keith StangerKeith has over 24 year’s experience managing field based service operations, having started his career as an engineer for Marconi and then Granada, before joining Dixons Mastercare.

His more recent experience in the healthcare sector, where he was responsible for the field service engineers, customer service desk and the machine workshop.

Keith says: “My key objective is to work with the field and customer service teams to further improve our operating efficiencies and quality standards. This will enable the service operation to support the business with its continued growth and as a consequence strengthen our position in the market.”

Cimbali has recently employed an additional seven field services engineers and taken delivery of a fleet of 35 new vehicles.

The VW Caddies and Vauxhall Vivaros each carry over £20,000 of stock and are fully kitted out with iPads and telecoms equipment to allow two-way data exchange with the service desk at Elstree.

Keith says: “The additional engineers coupled with the latest technology mean a faster response time and improved communication flow with customers.”

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